Frequently asked questions
Quick answers for customers, drivers and companies using GetTaxi Albania.
Popular questions and answers
How do I book a ride?
For planned trips, use Get Offers and send your pickup, drop-off, date, time, passengers and luggage. Drivers review your trip and send offers. For instant rides, Taxi Now works best in the mobile app because it needs live location and nearby driver matching.
Read more ›How does Get Offers work?
You post your trip, verified drivers or company fleets send their offers, and you choose the best option. After choosing the offer, you confirm securely and the selected driver receives the trip.
Read more ›How does Taxi Now work?
Taxi Now is for immediate pickup. It uses your live location, nearby online drivers and real-time notifications. This service works best through the GetTaxi mobile app.
Read more ›How do payments work?
For Get Offers, payment or confirmation happens after you choose the driver offer. Some trips require online payment before confirmation. Support can review failed payments, unpaid trips or refund questions.
Read more ›How do I sign up as a driver?
Open the For Drivers page and send the driver application. After admin approval and document checks, the driver can log in to the Driver App and receive Ride Now, Get Offers and route jobs.
Read more ›How do company accounts work?
Company accounts use the web portal to manage drivers, Get Offers and fixed/dispatcher jobs. Ride Now calls go directly to individual drivers in the Driver App, not to the company account.
Read more ›Cancellations and refunds
Cancellation and refund handling depends on trip status, payment method and whether a driver was already assigned. Send support your trip number, phone and email so the team can check it quickly.
Read more ›How do I contact support?
Use the Support page to open a live support chat. Your message goes directly to dispatcher support and you can continue the conversation in the same chat page without email.
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