❓ Help center
Cancellations and refunds
Cancellation and refund handling depends on the trip status, payment method and driver assignment.
What to do
- If the trip is not confirmed yet, contact support or cancel from the available option.
- If a driver is already assigned, support can review the trip status.
- Refunds depend on whether payment was captured, the trip status and timing.
- Always send the trip number, phone and email used for the booking.
Support can check
- Trip status.
- Selected driver or offer.
- Payment status.
- Refund or cancellation reason.